App support

LuckySpin Pro Support

LuckySpin Pro is designed for event-based raffles, audience engagement, and prize draw experiences with a simple operator flow. No account is required to begin setting up and running a spinner.

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Support guide

Setup help for operators, events, and display-friendly use.

This guide covers the most common LuckySpin Pro flows while keeping the support page straightforward and App Store review friendly.

No sign-in needed
Use case Live event engagement
Account model No account required

Getting Started

  1. Open LuckySpin Pro and create a new spinner or event session.
  2. Name the event so it is easy to identify during live use.
  3. Prepare participants before the first spin to keep the session smooth.

Creating an Event Spinner

Set up the event spinner by choosing a title, defining prize or winner logic if applicable, and confirming the final spinner layout before presenting it to participants or an audience.

Adding Participants

  1. Enter names or participant entries using the app’s input flow.
  2. Review entries for duplicates or missing information before spinning.
  3. Make edits before the session begins if participant details need correction.

Running a Spin

When your participant list is ready, start the spinner and allow the result to finish naturally. For fairness and clarity during live use, avoid making edits while a spin is already in progress.

Winner Handling

After a spin completes, confirm the winning entry and record or announce it according to your event rules. If you plan to run additional rounds, review whether the winning participant should remain eligible before continuing.

Display / AirPlay Note

For public events, LuckySpin Pro may work best on a larger display. If you use AirPlay or external display mirroring, test the connection before the event begins so the spinner is clearly visible to the audience.

Troubleshooting

  • If participants are missing, review the list before spinning and re-enter incomplete rows.
  • If a display connection does not appear, verify that AirPlay or screen mirroring is active on the device.
  • If performance feels slow, close other apps and restart the session.
  • If results look unexpected, confirm participant data and event rules before running another spin.